Last Updated: October 6, 2026
Avyra Aesthetic is operated by AVYRA COMMERCE NEW LLC. This Return and Refund Policy applies to purchases made through avyraaesthetic.com.
We want customers to receive the products they ordered in acceptable condition. This Policy explains return eligibility, authorization, shipping responsibilities, and refund procedures. It does not limit any consumer rights that cannot lawfully be waived.
1. Return Window and Authorization
You may request an eligible change-of-mind return within 30 days after delivery.
All returns require prior written authorization. To request a return, email info@avyraaesthetic.com with:
- Your order number.
- The email address used for your purchase.
- The item or items you wish to return.
- The reason for your request.
- Photographs where relevant.
If your return is authorized, we will provide the appropriate return address and instructions.
Do not send products back without written return instructions. Our company mailing address is not automatically the return address.
2. Eligible Change-of-Mind Returns
Unless an exception disclosed at purchase applies, products are eligible for a change-of-mind return only if they are:
- Unused and unopened.
- Undamaged and unaltered.
- In their original packaging, with all seals intact.
- Complete with the accessories and components supplied.
- Retaining their original identification, lot, serial, and expiry labels, where applicable.
- In resalable condition.
Unopened consumables, including cartridges and treatment tips, may qualify when they meet these conditions and were not expressly identified as non-returnable at purchase.
We inspect returned products before approving a refund.
3. Items Not Eligible for Change-of-Mind Returns
To the extent permitted by applicable law, the following are not eligible for change-of-mind returns:
- Products that have been opened, used, installed, activated, altered, or damaged after delivery.
- Sterile or hygiene-sensitive products whose protective packaging or seals have been opened or compromised.
- Products with missing components or removed identification labels.
- Temperature-sensitive or perishable products that cannot safely be resold.
- Custom or made-to-order products expressly identified as non-returnable before purchase.
- Products expressly marked final sale or non-returnable before purchase.
- Gift cards and digital products, except where required by law.
These exclusions concern change-of-mind returns. They do not remove applicable rights relating to incorrect, damaged, defective, or misdescribed products.
4. Incorrect, Damaged, Defective, or Missing Items
Inspect your order promptly after delivery. If an item is incorrect, damaged, defective, or missing, contact info@avyraaesthetic.com as soon as reasonably possible.
Please provide your order number, a description of the issue, and relevant photographs of the product, packaging, and shipping label. For an operational issue, we may request reasonable supporting information, such as the equipment model, product reference, or a video showing the reported fault.
Keep the affected products and packaging until we provide instructions, unless retaining them presents a safety risk.
After review, we will provide an appropriate resolution, which may include a replacement, refund, prepaid return label, or another remedy required by applicable law.
Where a return is required because we supplied an incorrect product or a confirmed defective or transit-damaged item, we will arrange or cover the necessary return shipping.
5. Return Shipping and Product Condition
For change-of-mind returns, you are responsible for return shipping costs unless we agree otherwise. Original shipping charges are generally non-refundable for these returns where permitted by law.
Use suitable protective packaging and a trackable shipping service. Keep proof of shipment until the return has been resolved.
If a returned product does not meet the agreed return conditions, we may decline a change-of-mind refund. Where permitted by law and disclosed before return, a reasonable deduction may apply for loss in value caused by damage, use, or missing components.
We will explain any refusal or deduction. These provisions do not restrict remedies that must be provided under applicable law.
6. Refund Method and Timing
Once an authorized return has been received and inspected, we will notify you whether the refund is approved.
Approved refunds are issued to the original payment method, unless applicable law requires otherwise or that method is unavailable.
We aim to issue approved refunds within 10 business days after approval. Your bank, card issuer, or payment provider may take additional time to post the funds.
If you have not received a refund after the expected processing period, contact us so we can check its status.
Refunds required by law, including those relating to orders we cannot ship, will be processed within the applicable legal timeframe.
7. Exchanges
We do not offer direct change-of-mind exchanges. To purchase a different item, request a return for the eligible original product and place a separate order.
This does not prevent us from arranging a replacement for an incorrect, damaged, or defective product.
8. Contact Us
For return authorization or refund assistance, contact:
Avyra Aesthetic
Operated by: AVYRA COMMERCE NEW LLC
Email: info@avyraaesthetic.com
Phone: +1 646-226-4238
Website: avyraaesthetic.com
Company Mailing Address:
AVYRA COMMERCE NEW LLC
127 N Higgins Ave Ste 307D 3221
Missoula, MT 59802
United States
